Questions? Check below for answers to frequently asked, otherwise email us at email@example.com.
Where does OFFHOURS ship?
OFFHOURS currently ships totally free to the 48 contiguous states in the USA and collects local taxes for orders shipping to NY.
Internationally, we ship to: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom. Please note, international orders are final sale. If your country is not on the list, email us at firstname.lastname@example.org if you are interested in buying and let's see what we can do!
At this time we cannot ship to PO Box addresses. Please email email@example.com for any additional questions.
What type of shipping does OFFHOURS use?
We use a combination of USPS and UPS Ground 5-7 day, or Fedex Ground 4-6 day.
Orders placed before 11AM EST are shipped same day, orders placed after 11AM EST ship next day. We do not ship on weekends.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, and Affirm.
What’s your return policy?
🎁 2023 Holiday Extended Return Policy: All domestic orders placed beginning 11/10/23 will be granted an extended return window to allow returns up to 1/8/24.
For all US orders OFFHOURS offers free return and full refund on product returned within 30 days of purchase. Returns must be unworn and received in the same condition they were delivered.
International orders can be returned for refund of product only. Orders are subject to a restocking fee based on delivery shipping cost whether outbound shipping has be charged to the customer or not. Customers may choose to ship product back with their own carrier or may request a label from OFFHOURS that will be deducted from refund amount.
Refunds will be sent to the original form of payment. Gift orders can be returned for store credit to gift recipient or refunded to original form of payment.
Final sale items are not eligible for return.
To get started on a return please visit our returns portal here.
How do I place a return or exchange?
We partner with Happy Returns to make returns and exchanges fast and easy.
Visit our returns portal to receive a QR code for in person drop off at a Return Bar or select a shipping label to drop off at one of our shipping partners.
For color exchanges that do not match price please email firstname.lastname@example.org for assistance.
Where do I put in the promo code?
There’s a promotional code box at checkout.
What is the Homecoat made of?
The Homecoat’s fabrication is a combination of premium cottons; French Terry (100% Cotton) on the outside, while super soft T-shirt fabric (90% cotton, 10% polyester) lines the inside . We wanted to choose fabrics which already felt familiar to people, things they probably already have in their closet (a sweatshirt and T-shirt), but use them in a totally new way. The quilting is a polyester batting which does a great job of insulating you, whilst not adding too much weight. The Homecoat’s pre-washed too for an extra worn in feel from day one, and also machine washable.
So the Homecoat is all gender? And One Size?
Yep it’s one size, and gender neutral. We just wanted to keep things really simple. This ties in with our overall approach to every aspect of OFFHOURS; uncomplicated, unpretentious, just easy. The only choice you have to make is color, which is a fun choice!
What are the measurements of the Homecoat?
Shoulder, 22". Chest, 25". Sleeve, 23". Back, 45". Pocket 7x7".
How do I clean the Homecoat?
We've tried to make the Homecoat as easy to care for as possible—it is machine washable on cool, and we recommend laying it flat to air dry. You can also dry clean it if you prefer.
Where is the Homecoat manufactured?
The Homecoat is designed in Chinatown, NYC and manufactured in Shenzhen, China. Our production partner visits her factories regularly and has been working with them for years. We produce our products at one of her favorites in the Shenzhen region; it’s a thriving, young, female owned business that cares about their product and employees.
Where did the concept for the Homecoat come from?
It all started out with Rebecca hunting for a replacement for an aging nightie, when the new addition of a take-away stain [that] wouldn’t budge after a second wash. She’d normally just buy whatever was on sale or wear an old t–shirt. But, realised that day-to-day, she wasn’t just wearing the sleepwear she’d buy to sleep in, she was finding herself changing out of her ‘outside clothes’ as soon as she’d come home. That combined with trips with friends, and general embarrassment when opening the door to the delivery guy, she figured it was worth spending a few minutes looking for something she’d enjoy wearing at home in general, rather than just in bed. But, those few minutes gradually turned into hours. Those cumulative hours searching online evolved into visits to department stores and boutiques all over. How was it so hard to find?! Everything was either ugly and frumpy, or extra lacey and frilly. She didn’t want something with a million buttons or wizard-like elongated sleeves, or something that she’d have to dry clean every few days. We couldn't believe how hard it was to find something comfortable, cute, and practical to live in at home.
The robe seemed like it should be the most indulgent, wonderful experience, but never was. And when we brought this up to friends in the early days researching OFFHOURS, we heard droves of stories about robe mishaps; whether dangling sleeves catching fire while cooking breakfast, or altogether losing the robe tie and purchasing a karate(!) belt as a replacement (which is why the Homecoat’s belt is sewn in). So something robe-like seemed like an interesting place to start. But we didn’t just want to make an improved robe, we wanted to totally reinvent it. We wanted something that felt like never leaving your bed. At a certain point the brief became to make it ‘the closest you can get to actually wearing your comforter’, whilst still maintaining a strong sense of design.
What can I do in my Homecoat? When should I wear it?
Anything you like!! Within reason... we can’t promise it’ll perform in outdoor conditions so we don’t recommend it be used as outerwear.
How can I contact OFFHOURS?
You can email us at email@example.com. Our mailing address is:
PO Box 4668
New York, New York 10163-4668